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Contact Centre Agent - Angle House Enfield

Employer
Angle House
Location
Enfield (City/Town), London (Greater)
Salary
£11.95 gross per hour
Closing date
8 Dec 2023

View more

Organisations
Independent Dental Practice
Job Type
Receptionists
Contract Type
Salaried, Salaried Permanent
Hours
Full time
Practice Type
Mixed (NHS/Private)

Job Details

The role - Contact Centre Agent / Switchboard – Angle House Enfield (EN2 8PD)

Are your ears ringing? Can you provide a prompt and efficient, first-class response? Engaging with the caller by using a smile is essential.

Angle House Enfield is looking for outgoing, hard-working and passionate individuals to join our great Contact Centre team!

This role is full-time, 40 hours a week, Monday to Friday 08:30 -17:30 only!

Why work with us?

  • Bonus scheme (subject to eligibility)
  • Private medical cover (after 1 year of service)
  • Great working environment
  • Friendly and supportive team
  • Training and development opportunities (paid membership with Isopharm and Angle House Education)
  • Enhanced pension scheme (after 2 years of service)
  • Social events (online at present)
  • Work-life balance
  • Competitive salary

Key Responsibilities:

  • Provides courteous service to patients by following our policies and procedures as well as completing the Call Agent’s task list to the highest standard
  • Responds to patients requests for information about our practices and treatments we offer
  • Arranges patients’ bookings, re-bookings and cancellations
  • Manages letter and email correspondence with patients
  • Transfers incoming calls promptly to the appropriate extension

Requirements:

  • Excellent team player with strong communication skills, you will have a passion for delivering a great patient experience
  • Fantastic patient care skills are essential
  • Great IT skills and ability to learn new computer systems fast
  • Ability to perform under pressure and multitask
  • Professional approach when dealing with sensitive and confidential information
  • Previous experience of using a patient booking system is advantageous

About us:

Established in 1988, Angle House has several multi-disciplinary specialist dental practices across London. In each practice, a team of expert orthodontic professionals work together to provide excellent orthodontic care for our patients. We are passionate about what we do and want our patients to experience a courteous, caring, friendly and safe environment where patients' smiles and dental health are our priority.

Company

Angle House Established in 1988, Angle House Orthodontics has eight  clinics across London, two of which are specialist dental centres (Ealing and Whetstone). In each practice, a team of specialist  professionals work together to provide excellent care for our patients. 

As a group of specialist  practices, we take the time to get to know the personal requirements and treatment needs of every patient. Our approach is to find exactly the right treatment for you. We are passionate about what we do and want our patients to experience a caring, friendly and safe environment where your smile and dental health are treated with the utmost importance. 

Angle House has eight locations. Ealing and Whetstone are Specialist Dental Centres.

Our mission Striving for excellence in everything we do. Serving our community in every way we can.

 

Company info
Website
Telephone
020 8952 0332
Location
334 Whitchurch Lane
Edgware
Middlesex
HA8 9HG
GB

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