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Private and customer service contact centre manager

Smart Dental Care
Manchester Airport, Manchester
£Very Competitive
Closing date
15 Aug 2021

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Job Type
Special / Other Appointments
Contract Type
Salaried, Salaried Permanent
Full time
Practice Type
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Job Details

Private Sales and Customer Services Patient Contact Manager

An exciting opportunity has arisen to join our thriving Patient Contact Centre team as Private Sales and Customer Services Manager to assist in developing an elite Patient Contact Team led by you: an experienced Sales focused and Customer Services Manager.

The ideal person would bring proven ability to develop processes, have experience in developing and implementing procedures to train Contact Centre operatives, all within in a focused private setting.

It would be beneficial IT literate, Skills in database mining and Excel and Word and some experience in the management of social media and online platforms. There will also be the opportunity to work with the team to develop scripts and training materials, as well as induction plans for new and existing operatives.

Responsibilities to include:

  • Management of in-bound private sales and plan calls.
  • To manage and implement a 6 day a week service to allow improved access for private patients via telephone support.
  • Support sales campaigns online through messaging via the company’s telephony system
  • Manage new media inquiries via Facebook/Instagram and website enquiries and convert.
  • Organise and deliver training of Reception and Clinical Teams at practices in conjunction with the Clinical Director for the promotion of Private services.
  • Direct patients to Emergency Out of Hours services on a private basis
  • Review patient feedback from patients
  • Utilise mystery shopping to audit all practices to understand the service received by Smart Dental Care patients and suggest and implement improvements.
  • Maintain sales records of income sales generated through new enquiries.

A terrific opportunity for someone looking for that new challenge… is it you? Apply today!


Are you an experienced Associate who is tired of being an NHS machine? Or you might be a new dentist looking for your first position? Smart is not a corporate – we are a successful family owned clinically led dental organisation, that could just be the place you have been looking for!

With over 40 successful practices across Northwest England, Smart is proud to offer its Associates access to high quality training in Restorative Dentistry, Oral Surgery, Endodontics, Removable Orthodontics as well as mentoring support on private and NHS dentistry by our Clinical Directors. Your development is our passion - we will help you to become the Dentist you want to be! 

Find Us
Unit 5
Longstone Road
M22 5LB
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