24 Oct 2019
07 Nov 2019
Job Type
Full time
*Receptionist required*

This reputable Fully Private dental practice, located in the heart of Southampton City Centre, are looking to recruit for an experienced Dental receptionist to deliver high level of Patient care.

This is a Part time role, or Full time (Part time minimum of three full days)

Working hours are:
Mon - Wednesday 7.45am to 5.00pm
Thursday - 7.45am to 7.00pm
Friday - 7.45am to 4.00pm

This private clinic strives to deliver high level of patient care. The practice are eager to improve year to year on, and have already seen some encouraging transformations, with patients being happy with the 'calming influence', 'gentle treatment' and 'meticulous attention to detail,'

Reception duties;
Liaising with the clinicians in order to formulate an appropriate treatment plan for patients
Ensure a strong focus on customer service and deal with patient enquiries via telephone and email
Ensure all voicemails left overnight on the practice phone are addressed promptly
Introducing and enforcing reception procedures and policies
Overseeing patient recalls
Monitoring dental diaries to ensure all surgeries being utilised to the maximum
Dealing with customer complaints as a first point of contact
Encouraging customer feedback and undertaking feedback initiatives
Acting as liaison between reception/surgeries
Maintaining a clean, tidy and organised reception area
Navigate the full dental system (SOE)
Providing monthly audit reports
Ensure monies are taken as needed and recorded and banked
Learning and assisting with compliance to ensure standards are met in line with CQC compliance
Assist with social media activities and promote the business through social networks i.e. Twitter, Facebook etc.
Attend training both on & off site when required
Promote, monitor and provide weekly reports for our practice membership
Being the first point of call for new patients and existing
Discuss a treatment plan and the various options available to patients
Ensure new patient enquires are dealt with immediately
Ensure patients are followed up, logged and monitored;
Liaising with the entire dental team, working together to ensure that the patient as a smooth journey at our clinic

Ideal candidates Must:
MUST have Dental Reception experience,
Experience with SOE Exact programme desirable
Experience of working in a private practice
Live locally
Above all, a positive and pro-active attitude
Must have a passion for dentistry
Be dynamic, driven and a proactive team player who is patient focused with the skills and confidence to approach new and existing patients to drive the business forward within this Practice.

Required Education, Skills and Qualifications
A minimum of 2 years experience working within the Dental/Healthcare environment is Essential.
Dental software knowledge (SOE) is desirable.
You must be proactive and be a very caring person to manage people through their patient journey.
Proven history of business development
Outstanding communication/people skills
Excellent administration, telephone and communication skills.
A very high command of the English language both written and spoken
Customer focused, positive and enthusiastic
Ability to remain calm and professional
Strong interpersonal and communication skills
A strong team player who has a professional attitude to their work

All candidates will be receiving training opportunities such as conducting 'Smile Advisor' consultations which involves non clinical discussions with patients to find out any dental desires or concerns they may have and any potential treatments that are of interest to them.

Salary: £8.50-10.50ph DOE.

This is a busy practice 4 surgery practice,Fully equipped, computerised using SOE.

Parking around area.

For more information quote reference BDJ-54818
Call us on 01332 609318
Email us at
View more information at