Practice Manager

06 Sep 2019
05 Nov 2019
Full time
A new opportunity has become available for an Experienced Practice Manager to join a well established, independent practice located in Newcastle under Lyme, Staffordshire.

The position is to work 4 days per week, flexible days and the working hours are 08:45 - 17:30 each day.

Ensure the efficient day-to-day running of the practice
To maintain good customer relations with all patients and parents
To maintain good customer relations with referring dentists
To portray a professional attitude to dentists, staff, patients/parents and to referring dentists
Observe patient confidentiality at all times
To be fully aware of all staff’s duties and responsibilities

Staffing matters
Maintaining knowledge of current employment legislation and being responsible for putting this into practice
Supervise staff as necessary
Arrange for the recruitment and selection of permanent and temporary staff
Arrange staff induction and training
Monitoring and evaluating training on a regular basis
Producing job descriptions for all staff
Organise disciplinary and grievance arrangements –maintain records up to date
Keep and monitor staff records (to include CPD, holiday & sick days)
Arrange holiday and other rotas
Coordinate arrangements for appraisal – monitor its success
Drawing up contracts of employment for staff
Ensuring contracts continually meet current legislation
Producing continual updates to meet agreed roles via the appraisal process
Organise, attend and conduct / participate in practice meetings
Arrange refresher and update training for medical emergencies/CPR, infection control/hand hygiene, safeguarding, information governance and any other training needs of the business for all staff.
Addressing conflicts
Encouraging and developing staff motivation and teamwork
Periodic meetings with Dentists and associates

Take responsibility for and supervise all banking procedures, including deposits payments.
Ensure the operation of the patient payment policy and the collection of outstanding debts – putting into place procedures to reduce client debtors
Monitoring UDAs, ensuring targets are met
Ensure petty cash is reconciled at each practice and is doubled checked by you
Ensure day sheets are reconciled at each practice and is doubled checked by you
Administering staff payroll, payment of salaries and record keeping
Producing end of year accounts as computerized or manual records for practice accountants
Generating monthly financial reports such as profit and loss for use in financial budgeting, monitoring and planning
Liaising with insurance companies to obtain the best insurances for the practice
Check monthly standing orders and finance payments; check against the monthly bank statements and follow up any overdue accounts

Ensure the operation of the practice patient complaints procedure
Deal with patient queries in a sympathetic and polite manner
Keep the patient information leaflets, practice brochures and other patient communications up-to-date

Keep all practice documentation up-to-date, including policies, insurances, procedures and handbooks
Ensure the maintenance of the practice computer system
Maintain the website up to date
Ordering of stock, sundries and stationery
Monthly practice reports: financial (refer to the finance section) statistics, patients without valid appointments, NP report, dentist UDA’s etc
Ensuring a daily back up is in place
Arranging any building maintenance and repairs – liaise with practice principal
Coordinate car park/garden maintenance
Maintaining and improving when required the fixtures, fittings and fabrics of the building
Dealing with client complaints received by letter, telephone or in person, and handling complaints passed on from reception. Clinical complaints would be referred on to a principal to assist you
Ensuring good internal staff communications by use of appropriate communication methods such as meetings, staff newsletters and memos
Ensuring building security (burglary and fire) and drug security for scheduled drugs
Demonstrating the ability to carry out basic computer troubleshooting maintenance and solve simple problems associated with the practice computer system
Designing input of financial information
Demonstrating ability to generate relevant financial details from the computer database to use for practice planning
Organizing computer training for practice staff
Assessing training needs

Ensure full CQC compliance working with practice owners

Communication with members of the public on the telephone and in person
Provide administrative support to the practice when required
Making sure consent and medical history forms are completed correctly and kept up to date
Ensure that patient declaration form is signed and understood by patient
Communication with a range of patients including patients with disabilities and patients who may require an interpreter
Provision of reception support when necessary including arrangement of appointments, taking telephone calls and messages
As a first point of contact for the patient, you may have to manage aggressive behaviour from patients. This may include verbal aggression (over the phone) or verbal and physical aggression in person

This is a 4 surgery dental practice, fully equipped and computerised using Software of Excellence.

Salary is dependent on experience and to be discussed further at interview stage.

Successful applicants must have dental practice management experience

Off road parking available

For more information quote reference BDJ-53463
Call us on 01332 609318
Email us at
View more information at

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