Laboratory Telesales Representative

GENERAL SUMMARY:

Generate Sales from target prospects through outbound sales calls and managing growth of acquired customers.

The processing of customer orders and follow through of customer enquiries following quality control procedures to achieve both sales and gross profit targets.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Achieve objective when making calls to customer with relevant offer/enquiry details.  Successfully make the required outbound calls each day building the relationship with the customer.  Keep all customer records up to date with an accurate description of the individual surgeries buying procedures, contacts and expenditure and other relevant information.
2. Reactivate lost accounts and continually monitor customers spend who may be slipping.
3. Assist the Inbound team by answering all incoming calls within 3 rings, in a polite friendly manner, introducing both the company and yourself.
4. Achieve a high level of accuracy on all orders, Upsell and cross sell on every order to increase both size and order value.
5. Achieve and exceed Sales, Gross Profit, Lost Call and territory growth targets as set by the Line Manager.
6. Process orders and enquiry’s following Quality Control Procedures.  Ensure that all Quotations are dealt with recording the correct information and submitted by the deadline or on a timely basis.
7. Record and update customer details on sales force with relevant information.  Ensure that all records are up to date.
8. Ensure that all reporting is done correctly and on a timely basis.
9. Carry out work willingly and well, receptive to new ideas and promote good atmosphere.
10. Ensure that all communication to customers both written and verbal maintains a high standard both in presentation and content.
11. Work as necessary to provide optimum cover to customers during office hours.  Attend staff meetings, training courses, exhibitions and seminars as required.
12. Give support to team members assist other departments, as and when necessary.
13. Be an enthusiastic team player at all times.  Participate in special projects and perform other duties as required

EXPERIENCE

• Dental/ Laboratory/ Sales/ Customer Service

ESSENTIAL SKILLS REQUIRED

• Computer literate (Word, Excel, MS office outlook)
• Excellent telephone manner & communication skills
• Flexible and able to prioritise tasks
• Educated to a minimum GCSE level or equivalent

BENEFITS

• Twenty Five days annual leave per year, this will be on a pro-rata basis in your first (and last) year of service to harmonise with the company’s leave year (Jan – Dec).
• Eligible to participate in a discretionary bonus scheme, which will be defined in accordance with agreed objectives set. This bonus is payable on successful completion of agreed objectives.

• You will be eligible for benefits consisting of life insurance with a death benefit of up to 4 times the base salary.

Eligible to join a Group Personal Pension Scheme.  The Company will match your monthly contributions up to a maximum of 5% of your basic annual salary. Automatic enrolment will commence after completion of 3 full calendar months service