We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.
The Clinical Advice team is responsible for the provision of all clinical advice to the Ombudsman. We have both internal and external advisers based in our London and Manchester offices.
Internal advisers provide both oral and written advice within the Office, working closely with caseworkers. Clinicians are employed part time, so that they can continue to work in the NHS and engage in ongoing professional development in that context. This is important because it ensures that they bring current and up to-date knowledge and experience to the Office, both in terms of clinical practice and the organisational context in which services are delivered.
We are keen to accept applications from medical professionals with a broad range of experience in general dentistry, enabling the provision of advice on a variety of cases within this area. Following appointment, new clinical advisers will participate in a short induction programme designed to equip them with the skills, knowledge and information they will need for their new role. This includes specific training in our case management and IT systems. Clinical advisers will also spend some time building up their casework experience in the directorates, with appropriate support from an assigned mentor and lead clinician.